Translate Your Customer Tickets in Zendesk
Easy Zendesk ticket translation – communicate with customers in their own language using ChatGPT-powered AI translation.
Keep your costs down and boost your team’s efficiency, while increasing customer satisfaction.
FREE trial, no credit card required.
Then €7/agent/month. Contact us for the Enterprise plan.
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Instant Ticket Translation from Any Spoken Language in Zendesk
You serve customers all over the world, but you can’t afford to hire support agents who speak every language out there.
Translate Conversations is a Zendesk ticket translation app that enables you to auto-translate new customer messages into your support agent’s language. Instantly.
You can engage with your customers in their native language while making it a seamless and easy experience for your whole team.
AI-Powered Replies for Faster Support
Generate and translate customer replies instantly:
Create complete replies from a few words. Turn short prompts into clear, ready-to-send responses.
Rewrite or polish drafts. Improve tone and clarity with one click.
Add Help Center links automatically. Insert relevant articles directly into replies.
Translate replies in one click.
Send responses in any supported language without leaving Zendesk.
Smarter Translation Controls for Your Team
Fine-tune how Translate Conversations works for each agent and gain better visibility into usage without adding complexity to your workflow.
Custom outbound translation prompts. Define how outgoing translations should sound from formal to friendly.
Agent language preferences. Assign known languages to agents to improve translation accuracy and logic.
Translation usage reports. View clear statistics on automation activity and app usage over time.
Seamless Integration with Zendesk
Swifteq’s Translate Conversations integrates directly into the Agent Workspace in Zendesk — right where your agents spend all day, every day.
That means no need to switch tabs or use external translation tools anymore.
With Translate Conversations’ real-time translation of incoming messages, your agents will enjoy a streamlined and familiar workflow. And your customers will enjoy faster response times.
Bidirectional Zendesk Ticket Translation
Agents can reply in their preferred language, and Translate Conversations will auto-translate messages back to the customer’s language.
It’s AI-powered translation at your fingertips, right within Zendesk.
Personalize, Customize, Localize and Adapt Your Zendesk Translations
Bring your own Glossary
Control how specific terms are translated or ensure certain terms, like your brand name or key phrases, remain unchanged.
Tailor translations to maintain consistency and brand voice across all languages.
Why Choose Translate Conversations?
Translate Conversations is more than just a Zendesk ticket translation app; it’s a bridge connecting your support team to customers worldwide.
With our app, language barriers become a thing of the past, allowing your team to focus on what they do best – delivering outstanding customer support and best-in-class customer interactions.
Benefits You’ll Highly Appreciate
Cost Savings
Eliminates the necessity for hiring multilingual support staff, reducing operational costs while expanding the ability to serve a global customer base.
Enhanced Agent Productivity
By automating the translation process, agents can focus on resolving customer issues without language barriers, leading to increased efficiency.
Reduced Response Times
Real-time translations allow for quicker interactions, decreasing the time customers wait for solutions and enhancing overall service efficiency.
Real Results from Real Teams
“The perfect app for multilingual teams! It allows our agents to seamlessly handle tickets even when they don’t speak the language.”
Mayline Auguste Virginie
Projects & Ops Manager
Home Exchange
“Highly recommended app. It works very well for our team. we use it to give multilingual support to our customer without speaking the native language and the traduction has a very good quality.“
Elsa Aguilera
Director of Customer Experience
Hellotickets
“Fantastic and fantastically useful tool, simple to use and with some great features.”
Paul Tingle
Global Support Manager
Engine Yard
Integrates seamlessly with
Ready to Transform Your Customer Support Experience?
Integrate Translate Conversations for Zendesk into your workflow today and experience seamless, automatic translation for customer support
FREE 7-day trial, then $7/agent/month
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
Clients Using Translate Conversations Also Use
Zendesk Automation Apps
Help Center Translate
Localize your Zendesk Help Center with AI. Auto-translate articles to and from any modern language, while keeping the same formating. Pricing starts at €79/month.
Help Center Manager
Simplify your knowledge base management by exporting, editing, and optimizing help articles in bulk. From fixing broken links to translating content and tracking performance, it’s an easy way to keep your help center accurate, multilingual, and analytics-driven. Pricing starts at €89/month.