Auto Remove Attachments App – Automatically Delete Attachments from Zendesk Tickets
Free up your Zendesk storage usage, comply with GDPR, and auto-remove malicious files with Swifteq’s app Auto Remove Attachments. No need to manually redact attachments from tickets anymore!
Delete in bulk or put this workflow on auto-pilot to remove the attachments automatically using your own custom logic.
FREE 14-day trial, no credit card required. Pricing starts at €50/month.
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Free up Your Zendesk Storage Usage Without Losing Your Tickets
Bulk delete attachments from open or closed tickets and keep your Zendesk attachment limit under control.
Include or exclude from removal based on ticket status, creation period, ticket tags, or attachment file types.
Run deletion tasks in the background without affecting your current work in Zendesk.
Delete Attachments in Zendesk and Keep Your Organization Safe from Malicious Files
Only allow certain attachments in your queue, redact everything else.
Set up your own list of file extensions allowed.
Works in combination with Triggers or Automations, giving you the flexibility to choose which tickets will be redacted.
Plus, a reporting feature showing you how many automation tasks were executed.
Become GDPR Compliant Without the Extra Work
Automatically redact sensitive documents attached to tickets.
Redact Zendesk attachments after the tickets are closed and your team is not working on them anymore.
Simply select a redact interval, and let the app do the rest.
Redact tickets in Zendesk automatically and remove their attachments
Runs in the background and does all the repetitive heavy lifting on your team’s behalf.
Allows you to stay compliant with GDPR by deleting any attachments with sensitive information.
Delete Zendesk attachments from tickets with any status: new, open, solved, or closed.
Custom criteria for removal
Works in tandem with Zendesk Triggers and Automations, allowing you to set up any filters on the tickets to be checked and removes Zendesk attachments from tickets.
Benefits You’ll Highly Appreciate
Save Storage Space
Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently.
Boost Team Productivity
Streamline your team’s workflow by eliminating time spent managing attachments manually.
Better Ticket Organization
Decluttered tickets make it easier for your team to stay organized and streamline communication.
How Does It Work?
Authorize the app to securely access your Zendesk account via the API. For more information, see How we handle Data in our Zendesk Apps.
NO employee or customer data will be stored on Swifteq servers.
Configure the auto-redact criteria and filters.
Enable auto-redact attachments.
Real Results from Real Teams
“Have used Swifteq for a while. The app is great. Working in the computer hardware industry we receive and send lots of tickets with large attachments (photos and videos) and our account storage runs out very quickly – storage is costly so the app is a fantastic way remove and redact media from tickets we no longer require.“
Dave Gornall
Service Manager
CyberPowerPC UK
“The bulk attachment process was extremely simple to use and ensured we could reduce the additional storage units we were paying Zendesk for. Absolutely would recommend using it!“
Isaac Byers
Customer Service Manager
Meshki
“Fantastic and fantastically useful tool, simple to use and with some great features.”
Paul Tingle
Global Support Manager
Engine Yard
Integrates seamlessly with
The Zendesk delete attachments app that helps your agents focus on what’s important.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
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