Zendesk Guide Translation App – Translate Your Zendesk-powered Help Center with AI
Help Center Translate for Zendesk Guide is Swifteq’s solution allowing you to:
✅ Translate articles to and from any modern language
✅ Keep formatting between translations
✅ Translate the text inside your images and screenshots
✅ Bulk translate multiple articles
✅ Partial translation of article changes only
✅ Bring your own glossary
Start with 20 FREE article translations and 50 FREE image translations, then choose between Monthly or Annual billing plans.
❤️ by customers and rated ⭐⭐⭐⭐⭐ on Zendesk Marketplace
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Translate Zendesk Guide Articles into Any Language
From Arabic to Vietnamese, we support every modern language — meaning you can support your customers in their native language, increasing self-service and creating a better customer experience.
Seamlessly sync Zendesk Guide translations — no manual copying and pasting required.
Our translations of Zendesk articles maintain the original HTML formatting of the article, including links, images, headings, and more.
Powered by the OpenAI ChatGPT API.
Accelerate Localization in Zendesk Guide with Bulk Translation
Bulk translate multiple articles into one or more languages, making even the biggest Zendesk translation projects nearly automatic.
It only takes three easy steps:
- Select the content for translation.
- Choose your desired languages.
- Click ‘Run’ to start the translation process.
Each Zendesk translation can be saved as a draft in Zendesk Guide, allowing you to review and refine it before publication.
Efficiently Translate Article Updates with Partial Translation
Avoid the hassle of re-translating entire articles for just minor updates. With partial translation, via our Zendesk translation app, you can translate only the newly changed sections.
Benefit from a side-by-side view of the original and translated text for easy comparison.
Personalize Your Zendesk Translations with Custom Style and Terminology
Upload your own glossary to incorporate specialized translation terms consistently throughout your help center.
Customize the ChatGPT prompt to tailor translations that resonate with your brand’s unique style and language.
Zendesk Translate is the best and easiest way to localize your Zendesk Help Center — no matter where your customers are located.
Translate the Text Inside Your Screenshots and Images
Help Center Translate reads the text inside your images and translates it into the target language, keeping the original layout, fonts and colours.
The translated image is saved to your Zendesk Guide Media library and swapped into the translated article automatically.
- **Opt-in per translation.** Switch it on when you start a bulk translation. Leave it off and nothing changes.
- **Your glossary applies.** Brand names and product terms follow the same rules as your article text.
- **Nothing is translated twice.** Each translated image is cached and only regenerated if the source image or your glossary changes.
Image translations use image credits, which are separate from your article translation credits. Every plan includes 50 free image translations. See image credit pricing.
Benefits Your Support Team Can’t Afford to Miss
Expand Your Global Reach
Support your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities.
Cost-Effective Localization
Deliver professional-quality translations without the high costs of hiring multiple translators or agencies.
Professional Quality
Make use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base.
Real Results from Real Teams
“The Help Center Manager has been a game-changer for managing our Zendesk Help Center content. One of the standout features is its universal search and replace, which saves us valuable time when feature names or code references change. The customization options, including glossary uploads and prompt adjustments, make the translations more accurate and tailored to our needs. Beyond its functionality, Help Center Manager is incredibly easy to use, and the support team is outstanding. We’re thrilled to have found such a powerful and reliable tool!“
Oren Ben Ami
Head of Product Education
HiBob
“We are required to have our help center in French as well as English. Even though we have a French speaker on staff who handles the rest of our translations, tackling the whole help center seemed daunting. This app saved so much time and was really pretty accurate. Instead of handling the entire translation process, we were able to utilize this app and have our French speaker do quick read-throughs for anything that might need to be adjusted, saving a lot of time and energy.“
Emily Hillermann
Director Call Center Operations
Dorel Home
“Help Center Translate is a fantastic tool for making our Zendesk knowledge base more accessible to a global audience. The automatic translations are quick and accurate, saving us a lot of time and effort. Setup was seamless, and the interface is user-friendly. A must-have for any team managing multilingual support“
Dragos Gabriel Tulbure
Knowledge Manager
Atera
Integrates seamlessly with
The Zendesk Guide translation app built for knowledge content creators.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
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