Zendesk Help Center Manager – The Easiest Way to Manage Your Knowledge Base Content
Swifteq’s Help Center Manager app allows you to:
✅ Export help articles individually or as a list.
✅ Fix broken links and images.
✅ Find and replace across your whole knowledge base.
✅ Complete bulk operations (copy articles, labels, permissions, alt text, reset votes).
✅ Automatically translate articles to any language.
✅ Measure help center performance with Analytics.
FREE 14-day trial, no credit card required. Pricing starts at €69/month.
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Audit and Organize Your Zendesk Help Center Content
View your articles in an Excel-like table automatically synced to your Zendesk account.
Quickly find articles with filters and full-text content search.
Export all or a subset of articles to CSV or Word.
Find and Replace in Text or HTML
Replace outdated terminology in articles’ text.
Replace in articles’ HTML code: links, CSS classes and style properties.
Find and replace across the entire help center, or just a subset of articles, only takes a few clicks.
Stop Replacing Text Manually in Articles
Bulk Operations in Zendesk Help Center, No Coding Needed
Manage large-scale help center changes in minutes, not hours.
Update hundreds of articles at once, making advanced bulk operations possible without relying on Zendesk’s limited UI or manual edits.
Bulk duplicate & copy articles across help centers or sections.
Change labels at scale in a single action.
Reset article votes to analyze fresh feedback.
Move articles in bulk between categories and sections.
Update permissions across multiple articles.
Find & replace text globally across your help center.
Bulk update image alt text, with optional AI generation.
Get Rid of Those Broken Links
Links are automatically synced from your Zendesk help center and tested for validity via Swifteq’s Help Center Manager.
Quickly identify broken links. Replace a link across all articles in just a few clicks. No need to open and change articles one by one.
View all the links, internal and external, and the articles where they are referenced.
Search by link URL or title.
Keep Your Articles Clean of Broken Links
One Place to View and Manage the Media Files in Your Help Center
Images and videos are automatically extracted and synced from your Zendesk Help Center.
Search any image or video by file name or alt text. Find which articles include an image or video.
Quickly find and fix broken or outdated images.
Help Center Manager Helps You Export Knowledge Base Articles to CSV, HTML, Word, or PDF
Quickly export your Zendesk knowledge base for audits, collaboration, backups, or reuse, no APIs or manual work required.
Export articles as separate files with one-click bulk export.
Download content in CSV, Word (DOCX), PDF, or HTML.
Audit and track articles in Excel or Google Sheets.
Collaborate in Word or Google Docs with teammates and experts.
Create offline manuals by sharing polished PDFs.
Reuse or back up content as HTML for chatbots or external systems.
Task Management for Zendesk Help Centers
It takes a team to build and manage a large help center.
Break down your help center work into smaller pieces and assign it to your team members.
Keep track of work and stay on top of your help center improvement projects.
Localize Your Zendesk Help Center with Automated Machine Translation
Automatically Translate Your Zendesk Guide Articles
Leverage advanced machine translation technology (powered by OpenAI GPT4) to save time and reduce costs, converting your help center articles into multiple languages efficiently.
Translate articles into multiple languages faster without breaking formatting or brand voice.
AI-powered article translation using advanced machine translation.
Preserve HTML, layout, and images across all languages.
Custom translation prompts to match tone and terminology.
Translation coverage by language to spot missing content.
Custom AI-translation disclaimers per article.
Auto-translate categories and sections when missing.
Measure Your Help Center Performance with Analytics via Swifteq’s Help Center Manager
Measure Your Zendesk Help Center Performance with Analytics
Track the Helpfulness of each article, section, or category as % of Upvotes. Collect feedback on articles.
Measure the Self-Service Score, as the number of visitors for each ticket created.
Know the important metrics for your articles, sections, and categories: views, visitors, and helpfulness.
Slice and dice your metrics in many ways: time period, internal vs. external traffic, device type (PC, Mobile, Tablet), and public vs. private articles.
Workflow Improvements That Save Time
Keep your help center operations smooth, predictable, and always up to date, even when working at scale.
- Automatic Help Center sync on login to keep content up to date.
- Cancel running tasks anytime (translate, duplicate, find & replace, rollback, delete).
- Improved task & editor UX with restored search results when returning to work.
Benefits That Set You Free
Save Time and Resources
Automate repetitive tasks like exporting articles and fixing broken links, allowing your team to focus on delivering exceptional customer support.
Reach a Global Audience and Enhance Accessibility
Support a diverse customer base by offering help articles in multiple languages, improving customer satisfaction worldwide.
Cost Savings
Reduce the need for additional resources by streamlining processes and improving overall operational efficiency.
Real Results from Real Teams
“With the Help Center Manager you can replace links in multiple articles with just one click! Not to mention you can find and replace across multiple articles. Love this.”
Shana Blackstone
Knowledge Manager
VIP
“Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace.”
Karissa Van Baulen
Customer Education Lead
Hotjar
“Fantastic and fantastically useful tool, simple to use and with some great features.”
Paul Tingle
Global Support Manager
Engine Yard
Integrates seamlessly with
The Zendesk help center app built for knowledge content creators.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
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Help Center Analytics
Build and grow your Zendesk Help Center with Analytics. Get all the metrics you need to understand how your Knowledge Base is performing and how to improve it. Pricing starts at €49/month.