Document Parser OCR for Zendesk
Convert ticket PDFs and images into searchable, actionable text
Stop opening attachments and retyping document data into Zendesk. Swifteq Document Parser OCR uses OCR and AI to extract text and key details from PDFs, scans, and images, then adds them to tickets as internal notes or fills custom fields automatically.
Agents get the details instantly, without switching tools or copying data.
✅ Automatic OCR for PDFs, images, and scans
✅ Extract text and insert it as internal notes
✅ Auto-fill ticket fields with structured document data
✅ One app for OCR + AI extraction inside Zendesk
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Automatic OCR Text Extraction
Turn attached documents into readable text instantly
As soon as a ticket is created or updated, the app scans attached PDFs and images and converts them into searchable, readable text.
That means agents no longer need to open files manually just to understand what a customer sent.
Insert Extracted Text as Ticket Comments
Show document content directly inside the ticket
The full extracted text can be added automatically as an internal note, so agents can review document content without opening the attachment.
This speeds up handling time and keeps all relevant information in one place.
Smart Field Autofill
Populate the right fields automatically
Choose what data you want to capture, such as invoice numbers, customer IDs, addresses, dates, and more. The app then fills the matching Zendesk custom fields for you.
This reduces manual entry, improves consistency, and keeps workflows moving faster.
AI-powered Data Recognition
Extract structured data from complex documents
AI helps the app recognize and pull key information from documents like invoices, shipping labels, medical forms, and contracts.
So even when layouts vary, your team still gets the data they need without manual review.
All-in-one Solution
One app instead of a patchwork workflow
There is no need for separate OCR tools, extraction apps, or fragile workarounds. This app reads documents and pulls the data you need in one place.
That means fewer moving parts, faster setup, and a cleaner support workflow.
Flexible AI Extraction Rules
Choose the data you need without writing code
Define what to extract using simple instructions, then map that data to the right Zendesk fields.
It is a faster, more flexible way to automate document handling without developer support.
Zendesk Trigger Integration
Fit document processing into your existing workflows
The app works with Zendesk triggers, so documents can be processed automatically when tickets are created or updated.
This helps teams build hands-free workflows that scale without extra effort.
Real-time Processing
Have document data ready before agents open the ticket
Documents are processed automatically as tickets arrive, so extracted text and key data are already available when agents start working.
This reduces delays and helps teams resolve requests faster from the first touch.
Secure and Reliable
Automation you can trust with sensitive documents
The app is built with security as a priority, helping teams process attachments reliably while supporting strong data handling standards.
That gives you a safer foundation for scaling document automation in Zendesk.
Benefits Your Support Team Can’t Afford to Miss
Eliminate Manual Data Entry
Stop copying details from attachments into ticket fields – OCR + AI handles it instantly.
Faster First Response Times
With key data extracted and fields populated upfront, agents can respond and resolve faster.
Make Attachments Searchable
Find tickets by searching for text that used to be locked inside PDFs and images.
Real Results from Real Teams
“Excellent app! Currently using it to auto-categorize our Support tickets, but the room for experimentation with the auto-categorization is fantastic. Will definitely be handy for automating workflows for different scenarios.“
Paul Kiersey
Global Support CX Architect
Phorest Salon Software
“I’m very satisfied with this App. We use it to extract important information from our tickets that help us to route them correctly. Very easy to install and awesome support! Very worth it!“
Elsa Aguilera
Director of Customer Experience
Hellotickets
"Fantastic and fantastically useful tool, simple to use and with some great features."
Paul Tingle
Global Support Manager
Engine Yard
Integrates seamlessly with
The Zendesk Document Parser OCR app built to automatically extract text and key data from ticket attachments and eliminate manual document handling.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
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