New Zendesk Copilot: Write Better Customer Support Replies Instantly
Instantly generate polished replies, summarize long tickets, and translate messages without leaving Zendesk with Swifteq’s Agent Co-writer.
Empower every agent to respond confidently with your tone, terminology, and help center resources built in.
✅ AI reply generation with brand tone
✅ Dictate the answers for customers
✅ Instant ticket summaries
✅ Two-way multilingual support
FREE trial, no credit card required.
Then €9/agent/month. Contact us for the Enterprise plan.
❤️ by customers and rated ⭐⭐⭐⭐⭐ on Zendesk Marketplace
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Deliver Support Answers Faster with AI Reply Generation
Swifteq’s Agent Co-writer transforms a short draft into a complete, polished reply that matches your brand’s tone and communication style.
The AI improves clarity, structure, empathy, and wording, ensuring every message is professional and easy to understand.
Agents save time, avoid repetitive writing, and consistently deliver high-quality responses.
Get Instant Ticket Summary
Each time an agent opens a ticket, the app displays a concise summary of the entire conversation.
It highlights key points such as issue status, customer sentiment, and progress.
This eliminates the need to read lengthy threads, helping agents understand context quickly and resolve tickets more efficiently, especially during busy shifts.
Dictate Replies. Send Faster.
Speak your response instead of typing and let Agent Co-writer do the rest.
Dictate your reply directly in Zendesk, instantly transcribe it into a draft, then refine it with AI into a clear, professional message, ready to send in under 30 seconds.
Perfect for fast replies, busy shifts, and agents who think faster than they type.
Help Center Resource Integration
Agents can search your Zendesk Help Center articles directly from within the reply composer.
With one click, they insert links or references into their message, ensuring accurate, helpful information.
This makes every response consistent with your knowledge base and speeds up ticket resolution by reducing the time spent switching between tools.
Personalize Your Team Writing Guidelines
Admins can define writing rules that the AI follows when generating messages.
This includes preferred tone, terminology, phrasing, and brand-specific communication standards.
Every AI-generated reply automatically respects these guidelines, ensuring consistency across the entire support team and helping new agents adapt to your company’s style from day one.
Create Custom Prompts for Your Team
Team leaders can create custom prompts that guide the AI to perform specific writing tasks such as proofread, rewrite in a professional tone, fix grammar, or adjust empathy.
These prompts streamline agent workflows and enable consistent communication practices across the organization.
Predefined prompts are included, and new ones can be added anytime.
Two-Way Translation (Incoming + Outgoing)
The app automatically detects the language of incoming messages and instantly translates them into the agent’s primary language.
Agents write replies in their own language, and the app translates them back for the customer.
This allows teams to handle multilingual tickets effortlessly, eliminating the need for separate translation tools or bilingual staff.
Custom Glossary for Translation
Admins can create a glossary with specific terms, product names, or brand expressions.
The AI uses these definitions to ensure translations remain accurate and consistent across all languages.
This prevents misunderstandings, keeps terminology aligned with your documentation, and ensures customers receive precise and reliable information in any language.
Adjustable Translation Prompt
Admins can fine-tune how translations are generated by customizing the translation prompt.
You can choose tone, level of formality, vocabulary preferences, and other stylistic details.
This ensures that translated messages sound natural, on-brand, and aligned with your company’s communication standards, regardless of the target language.
Flexible Pricing & Usage Controls
Start with the free plan, offering 100 AI replies and 100 translations per month.
When ready, upgrade to unlimited usage for just $9 per agent per month.
Admins can also restrict the app to selected team members, allowing full control over usage, costs, and team adoption.
Benefits Your Support Team Can’t Afford to Miss
Global Support Made Simple
Translate messages in both directions and handle multilingual tickets without extra staffing.
Higher Agent Productivity
Draft replies faster and focus on solving customer issues instead of writing from scratch.
Clear, Consistent Communication
AI guided replies follow your tone, terminology, and glossary rules, ensuring every message matches your brand.
Real Results from Real Teams
“Excellent app! Currently using it to auto-categorize our Support tickets, but the room for experimentation with the auto-categorization is fantastic. Will definitely be handy for automating workflows for different scenarios.“
Paul Kiersey
Global Support CX Architect
Phorest Salon Software
“I’m very satisfied with this App. We use it to extract important information from our tickets that help us to route them correctly. Very easy to install and awesome support! Very worth it!“
Elsa Aguilera
Director of Customer Experience
Hellotickets
"Fantastic and fantastically useful tool, simple to use and with some great features."
Paul Tingle
Global Support Manager
Engine Yard
Integrates seamlessly with
The Zendesk Copilot Agent Co-writer app built for fast and efficient support teams.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
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