If you're looking for a way to update your Zendesk help center, it can be hard to know where to start. There are so many different themes available for Zendesk that it can be overwhelming. Some themes are designed for specific industries or topics, and others are created with the goal of streamlining communication between customers and service providers. Customizing your Zendesk help center couldn’t be easier by simply purchasing new themes created by Zendesk and third-party developers.
The following five best Zendesk help center themes will give you a good idea of what's out there — and maybe even inspire some new ideas for your own help center’s design.
What is a Help Center Theme in Zendesk?
A Help Center theme is a collection of pages, forms and assets designed to work together in a cohesive experience. Each theme has a unique look and feel and a set of content types that are used to create the pages, forms and assets. Each theme has its own color scheme, font choices and style guide for content placement to coincide with your branding.
Essentially, a Help Center theme is an editable template that you can use to create the design of your pages.
Why Purchase a Zendesk Help Center Theme?
There are many reasons why you might consider purchasing a Zendesk help center theme. Most organizations do so to give their Help Center a fresh look and to stay consistent with branding, let’s have a closer look;
1. Keeping your branding consistent throughout the website will make it easier to attract customers and increase conversion rates. Customers feel comfortable when they see branding they recognise. So, ensuring your brand colors and fonts are displayed on your theme is always a good idea.
2. Purchasing a suitable Zendesk Help Center theme is a good way to ensure that users stay on your site longer by providing them with the information they need quickly and easily without having to spend too much time looking for it themselves (which also saves money on customer service). Investing in a theme that is clean, easy to navigate and customizable will help to improve user experience and customer retention.
Although there are many great reasons to purchase a new Zendesk theme, you should keep in mind that Zendesk does not provide support for themes from the marketplace. If you are having issues with a theme you will need to contact the developer directly (but not to worry, they will be happy to help!)
Zendesk Theme Licensing
With Zendesk Help Center themes, there are three different licenses available: trial, standard and developer.
Trial License
With a trial license, you will have temporary access to pre-built themes which you can test out for a limited time. A theme trial will start before you buy a theme, this is so you can get a feel for the theme and figure out if it suits your needs. If you are happy with the theme, you can purchase it any time during or after your free trial.
Standard License
With a standard license, you are limited in terms of customization as you do not have any access to the source code. This means that you can use pre-built themes for your help center while only allowing preconfigured settings.
Developer License
If you want to have full access to pre-built themes, developer license is for you. With this license, you can customize the source code as you please until you are happy with the final look and feel. However, you should keep in mind that when you customize a theme you can no longer download updates for it, seeing as the theme has been altered. If you would like to still access updates, all you need to do is make a copy of the theme, it’s as easy as that!
So, without further ado, here are 5 of the best Zendesk Help Center Themes to consider for your next overhaul:
1. Stockholm Business Collection
Stockholm Business Collection is a premium theme for Zendesk that helps you create a modern, professional help center. It features a clean design with minimalistic elements and bright colors, which makes it perfect for showcasing your brand in the best light. The layout of this theme is responsive, so it will adapt to any device size and make it easy to navigate through the help center.
The Stockholm Business Collection theme can be used with or without tabs. If you want to use tabs, then there's no need to worry about coding anything yourself—you can build them right into your help center with ease!
The author of this theme is Premium Plus and can be used with two licenses. The Standard License costs $489, and you can expect to pay $589 for the Developer License.
2. Flatrock
Flatrock is a modern and clean Zendesk theme with a minimalist design. The Flatrock theme comes with a responsive layout and can be easily customized to match your brand's color palette, making it the perfect choice for any business looking to stand out from the crowd.
Aside from its sleek appearance, this theme is also very easy to use. It has been built on Bulma CSS framework, which means that it will help you create beautiful designs without having to write a single line of code yourself. The functionality in this theme is great, and you can easily insert unique widgets, alerts and side navigation.
Flatrock was built by Lotus Themes, and starts at $589 with a Standard License and goes up to $689 for a Developers License.
3. Braxton
This theme is responsive and comes with both a featured article section and a knowledge base section. It can also be used as an email form, which is available in the form section.
The design of this theme has been made to look simple and clear and it's simple yet elegant enough to fit any brand or style.
It's also really easy to use. You can add your own header image, choose from a variety of colors for the background, and even change the font type. There's also a page builder available for you to create any layout that you want. Braxton aims to drive engagement and even comes with free powerful extensions, such as advanced navigation options, video library functionality, and configurable notification.
Braxton was created by Zenplates, and if you’d like to use this theme for your help center, you can pay $299 for the Standard License, while the Developers License costs $489.
4. California
California is a great theme for large companies with a lot of content. It has a lot of customization options, including the ability to add your logo and colors. California is a very popular Zendesk theme, so you will find lots of helpful articles and tutorials on how to use it.
If your brand’s aesthetic is all about looking clean and crisp, California might be the perfect option. It’s minimalistic and responsive on both desktops and mobile. Navigation is really user-friendly which means your customers will have a positive experience finding their way around your help center.
The California theme was created by Solafid Solutions and starts at $299 for a Standard License, and if you’d like a Developer License, you can expect to pay $399.
5. Wavy
Wavy is a simple, clean and modern theme that is great for any business. The responsive and mobile-friendly design makes it a good choice for businesses of all sizes.
Wavy has a clean and modern design with full-width sections on the homepage allowing you to show off your best content while providing quick links to key pages such as the product catalog or frequently asked questions (FAQs).
The author of this theme is Customer Support Theme and may be suitable for businesses with smaller budgets. The Standard License starts at $199, and the Developer License costs $269.
We hope that this blog post was helpful to you in finding the perfect theme for your Zendesk Help Center. Now you can get stuck into customizing your chosen theme to suit your organization’s branding, and remember to ensure the theme stays up to date!
A good rule of thumb is to stick with a theme that is easy to navigate, clean and mobile-friendly, your users will most likely be happy.
Revamping your help center with a new, sleek Zendesk template is only step one in maintaining a user-friendly and untroublesome center. If you run into issues regarding broken links, finding and replacing text, duplicate articles or tracking important metrics, please check out our Help Center Manager app to ensure your help center runs smoothly all year round.