Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.

Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.

Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.

In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.

Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.

Image alt text is a critical element for improving accessibility and enhancing user experience in your help center. 

Wow your customers with proactive self-service! Here are seven practical strategies to implement today.

Learn how to build a KCS-oriented Knowledge Management Team

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.