Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.

Image alt text is a critical element for improving accessibility and enhancing user experience in your help center. 

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. 

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

If you spend your days working inside any help desk, you know that search functionality is a critical (but often overlooked) piece of the...