Managing a help center with hundreds or even thousands of articles can feel overwhelming. Tasks like updating labels, changing permissions, or moving content often need to be done in bulk.
The challenge? Zendesk’s native tools only allow you to bulk update 30 articles at a time — which means repeating the same actions over and over.
Help Center Manager by Swifteq solves this by letting you apply unlimited bulk actions quickly and easily.
Below, we’ll walk you through the key steps and use cases.
Why Use Help Center Manager for Bulk Updates?
- Update hundreds or thousands of articles at once.
- Save hours of repetitive work.
- Access advanced operations not possible in Zendesk’s UI.
- Keep your help center organized and up to date with minimal effort.
Bulk Actions You Can Do
With Help Center Manager, you can:
- Duplicate articles
- Copy articles across help centers or within the same one.
- Assign them to the correct category and section.
- Change labels in bulk
- Add or remove labels for multiple articles in a single step.
- Reset article votes
- Clear existing feedback so you can analyze fresh data.
- Move articles
- Reorganize content by moving multiple articles between categories or sections at once.
- Update permissions
- Adjust both management rights and viewing permissions for any number of articles.
- Find & replace text
- Instantly update product names, terminology, or phrases across your help center.
- Bulk update image alt text
- Add or edit alt text for images in your help center.
- Optionally use AI to generate missing alt text.
How It Works (Step by Step)
- Open Help Center Manager and connect it to your Zendesk help center.
- Filter articles to select exactly what you want to update (by category, section, language, etc.).
- Select articles — one, many, or all.
- Choose your bulk action from the available options.
- Apply changes and let Help Center Manager process everything for you.
Final Thoughts
Instead of repeating the same edits page by page, you can now:
- Select all articles at once.
- Apply the update in bulk.
- Save hours of manual work.
Help Center Manager makes it easy to keep your help center clean, consistent, and efficient, no matter how big it grows.
Interested in amplifying the efficiency of your help center, schedule a short demo with Swifteq.
Written by Sorin Alupoaie
Sorin Alupoaie is the founder of Swifteq, an experienced software technologist and entrepreneur, he loves shipping products that solve painful customer problems. Sorin strongly believes that any Customer Service interaction represents a huge opportunity for a business to listen and improve how they deliver value to customers.
