On a Tuesday morning a customer of a fintech startup had their scheduled payment fail. The app fires off a notification: “payment didn’t go through, we’ll retry soon”. Standard recovery flow, working exactly the way it’s supposed to. A...
If you’re a new customer of Zendesk, someone looking to up their game or even if you’re just shopping for the right customer support tool for your organization this article is designed to help you understand one of the key features of Zendesk: it’s...
Your biggest customer calls your VP because responses to their support tickets have been taking way too long. Suddenly, you’re in a conference room explaining why critical issues sat in the queue for hours while your team worked on less urgent requests. Sound...
Artificial intelligence (AI) has been rapidly transforming almost every aspect of modern work. While no one can afford to ignore it, it’s hard to make sense of the rapidly changing landscape. Figuring out the best applications for Zendesk AI is especially critical for...
Artificial intelligence has flipped the customer service industry on its head — and implementation is only growing. 67% of leaders are expecting to increase AI-spending over the next year. The race to inject AI into customer support workflows is officially...
