Managing a help center with hundreds or even thousands of articles can feel overwhelming. Tasks like updating labels, changing permissions, or moving content often need to be done in bulk. The challenge? Zendesk’s native tools only allow you to bulk update...
Here is the fastest way to export Zendesk Guide articles in multiple formats using Help Center Manager by Swifteq. Zendesk’s UI doesn’t provide a one-click bulk export of articles to CSV/DOCX/PDF/HTML, admins typically resort to APIs or third-party tools, so this...
Alt text (alternative text) is a short description of an image in a webpage’s HTML. Its job is to make images accessible when people use screen readers, or when images don’t load because of slow internet or broken image links. Screen readers read alt text aloud so...
As you already know, here at Swifteq, we constantly update and improve our apps in order to answer our customers’ requirements and better serve their needs. Here are the improvements we made this summer: Automatically Update the Requester on a Zendesk Ticket...
If you support customers in multiple languages using Zendesk, you’ve likely used Dynamic Content- reusable text snippets (like greetings, instructions, or buttons) that show the correct version based on a user’s language. However, managing this content manually across...
