If you manage support in Zendesk, you probably know this pain: You need to update a lot of tickets at once. Zendesk lets you do bulk edit, but… You have to go page by page and repeat the same action over and over. This is slow and frustrating when you work with...
Support teams today juggle higher ticket volumes, more languages, and increasing customer expectations. What slows them down is rarely the complexity of issues, it’s the time spent reading long conversations, rewriting messages, searching for the right help article,...
Zendesk Chrome extensions can dramatically boost your customer service team’s productivity – if you find the right ones. In this post, we’ll highlight a few of the top Chrome extensions that can add extra features to Zendesk with minimal effort and...
At Swifteq, we believe every customer deserves fast, clear, and helpful support in any language. That’s why we’re thrilled to announce a brand-new update to our Translate Conversations app for Zendesk. This update takes your multilingual support to a whole new level...
Managing a help center with hundreds or even thousands of articles can feel overwhelming. Tasks like updating labels, changing permissions, or moving content often need to be done in bulk. The challenge? Zendesk’s native tools only allow you to bulk update...
