Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. Consequently, AI live chat is the new normal. There are two big reasons why so many companies choose live chat: It can drastically...
If you spend your days working inside any help desk, you know that search functionality is a critical (but often overlooked) piece of the puzzle. Great search functionality allows support teams to efficiently find the information they need to resolve customer...
