It's highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.

Learn about a set of KCS practices that help support teams put knowledge at the center of their work and create a knowledge sharing culture.

Discover how the new Tasks feature in the Help Center Manager app can transform your team's productivity.

This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.

In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.