top of page
Sorin Alupoaie
Sep 18, 20207 min read
A gentle introduction to Statistics on CX data
This post was originally published in CustomerThink With the advent of data-related technologies in the last decade, it has become common...
Sorin Alupoaie
Aug 28, 20209 min read
GPT-3 and the (unhyped) future of AI in Customer Support
This post was originally published in CustomerThink. The act of having a natural conversation with a machine was depicted in numerous...
Sorin Alupoaie
Aug 4, 20205 min read
5 Practical Ways to Automate Ecommerce Customer Service
This post was originally published in HelpScout's blog. Consumers are buying online in greater volumes than ever. Sales are up, which is...
Sorin Alupoaie
Jul 18, 202013 min read
How to deflect customer support tickets with Zendesk and Dialogflow AI
This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...
Sorin Alupoaie
Jun 5, 20206 min read
How to improve agents experience using design thinking
In this article, we will show how to apply design thinking methodology to improve agents' workflow in your customer service organization.
Sorin Alupoaie
May 28, 20209 min read
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
Subscrbe
bottom of page