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Sorin Alupoaie
Feb 15, 20215 min read
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
Oct 7, 202012 min read
Deconstructing the technical stack of a modern SaaS product
There is a lot of advice for early stage SaaS startups (or any other business building a new SaaS product) on finding the right customers...
Sorin Alupoaie
Jul 18, 202013 min read
How to deflect customer support tickets with Zendesk and Dialogflow AI
This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...
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