Customer Service Articles & Resources
Latest Articles from Swifteq's Blog
Zendesk Admin Certification: Is It Worth It and How to Succeed?
Explore the Zendesk Admin Certification: costs, benefits, and preparation time for enhancing your career in administration.
The Complete Guide to Zendesk Placeholders: Tips, Examples, and Best Practices
Master Zendesk Placeholders with our complete guide. Learn tips, examples & best practices to customize support replies and boost efficiency.
Zendesk Copilot vs. 4 Other Similar Tools: What Works Best?
Boost your customer support team’s efficiency with copilot tools like Zendesk Agent Copilot and alternatives.
Technical Writing in the Age of AI: Challenges, New Skills, and Tools
AI technical writing is evolving fast. Discover challenges, new skills, and tools every writer needs to stay relevant in the age of AI.
A Complete Guide of Zendesk SLAs for Superior Customer Support
Boost support efficiency with this complete guide to Zendesk SLAs. Learn setup, best practices & deliver superior customer experiences.
Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support
Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.
The Ultimate Guide to the Follow-the-Sun Support Model
Discover how the Follow-the-Sun Support Model ensures 24/7 global coverage, faster resolutions, and seamless customer support across time zones.
The Ultimate Guide to ChatGPT Prompts for Customer Service (with 70+ Examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
How to Make Bulk Updates to Articles with Help Center Manager
Easily make bulk updates to Zendesk articles with Help Center Manager. Save time, keep content consistent, and streamline help center management.
How to Spot Issues and Fix Communication Gaps With Your Support Team
Spot and fix communication gaps in support to boost teamwork, efficiency, and customer satisfaction. Learn practical steps for better collaboration.
Export Zendesk Help Center Articles (CSV, DOCX, PDF, HTML) with Help Center Manager
Export Zendesk help center articles easily with Help Center Manager. Choose CSV, Word, PDF, or HTML formats to audit, share, or back up content.
Knowledge Base Wipeout: A Practical Prevention and Recovery Guide
Prevent Knowledge Base Wipeout with this practical guide. Learn recovery steps & strategies to safeguard your content and keep support running smoothly.
How to Deal with a 24/7 Customer Support: A Practical Guide
Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.
How to Bulk Edit Image Alt Text in Zendesk-powered Help Centers
Learn how to bulk edit image alt text in Zendesk knowledge bases via the Help Center Manager to save time, improve accessibility, and boost your SEO.
What You Need to Know About Zendesk Auto-Assist Before Enabling It
Discover how Zendesk Auto-Assist works, its pros and cons, and key tips to know before enabling it for smarter, faster customer support.
