Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.

Maximize your Help Center's potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency

Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.

Discover how to enhance user navigation in your Zendesk Help Center using labels.

Image by storyset on Freepik Can you use a hammer to bang a screw into a wall? Sure. But is it the best tool for the job? Many companies...

Everything you need to know to improve your Zendesk help center using Google Analytics 4

From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages

Crush Ticket Backlogs with These Effective Customer Support Strategies

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

We explore some powerful features that will help you set up your Zendesk platform to do more with less.

Why you should consider downloading a Zendesk Chrome Extension as well as eight super Zendesk Chrome extensions to boost your productivity i

In this article, we present four ways investing in a knowledge base will positively impact a business.

In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.

If you're looking for a way to update your Zendesk help center, it can be hard to know where to start. There are so many different themes...

Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...