Learn how to leverage Zendesk's native features, integrations, and automation to effectively manage incidents.

Transform your Zendesk Help Center with this step-by-step redesign guide.

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

Best practices for implementing Generative Search in your Zendesk help center.

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

Learn pro tips and best practices for easily optimizing your Zendesk ticket management and streamlining your customer support. Act now!

Discover how to create essential knowledge bases for both customers and employees.

Support + engineering friction? Streamline handoffs for better customer experiences and happier teams

Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.

Insights and best practices to help you build a highly performant help center with Zendesk.

It's highly important to update the customer support team as soon as you release new products or features. Here is why and how to do it.

Learn how to effectively measure the impact of AI on customer service through key metrics.

Learn how to create engaging and effective video content to enhance customer support.

Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.

Discover expert strategies for handling feature requests and bug reports in Customer Support.

Improve customer service with all-hands support. Discover the pros and how to implement it.

Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

Learn about a set of KCS practices that help support teams put knowledge at the center of their work and create a knowledge sharing culture.

Maximize customer self-service with our expert tips on organizing a huge knowledge base.

Discover how the new Tasks feature in the Help Center Manager app can transform your team's productivity.