Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

Improve customer service with all-hands support. Discover the pros and how to implement it.

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them