Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.

In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Discover how to effectively measure and manage your support team's capacity to prevent burnout and excess and ensure optimal performance.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.

We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.

Learn best practices to master incident management and keep your customers happy.

Discover the essential strategies for boosting your knowledge management team's performance.

Find out why should you automate your customer service, what are the benefits of customer support automation and how to do it properly.

Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.

Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts

Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Get actionable tips on how to turn customer feedback into meaningful improvements.

Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!