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How to Nudge Your Support Team to Use the Help Center More
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?
Neal Travis
Nov 27, 20247 min read
Zendesk Escalation: How Ticket Escalation Works with Your Tool
Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.
Anne-Marie Traas
Nov 21, 20247 min read
AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.
Eryn Chesney
Nov 20, 20246 min read
5 Key Challenges in Knowledge Management Solved with AI
Unlock the secrets to overcoming knowledge management challenges with AI.
Tim Jordan
Nov 19, 20248 min read
Customer Feedback Loop: Managing Feature Requests and Bug Reports
Discover expert strategies for handling feature requests and bug reports in Customer Support.
Anne-Marie Traas
Nov 19, 20248 min read
How to Deal with a 24/7 Customer Support: A Practical Guide
Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.
Maryna Paryvai
Nov 14, 20247 min read
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