Discover best practices for creating an effective business help center.

Learn how to build a KCS-oriented Knowledge Management Team

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

Here at Swifteq, we do our best to answer as fast as possible to our customer needs, and we constantly update our apps.

Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. 

Unlock the secrets to overcoming knowledge management challenges with AI.

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

Unlock the full potential of Zendesk search! This blog post reveals 3 common issues and how to solve them with the Advanced Search Plus app.

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Explore 7 key KPIs to effectively measure customer support agent performance and boost both efficiency and customer satisfaction.