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Zendesk Knowledge Management: Expert Tips for Maximum Efficiency
Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.
Neal Travis
4 days ago8 min read


All You Need to Know About Zendesk Omnichannel Routing
Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.
Maryna Paryvai
Mar 1813 min read


Zendesk Intelligent Triage: A Complete Guide from Support Pros
Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations
Maryna Paryvai
Mar 1112 min read


February 2025 Round-Up - Swifteq Product Updates
February 2025 Round-Up is listing Swifteq's product updates for the month, like translation breakdown by language, auto sync on login, etc.
Sorin Alupoaie
Mar 104 min read


Zendesk Generative AI - Top Five Use Cases
Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.
Catherine Heath
Mar 47 min read


The Ultimate List of Zendesk Views (With Real-Life Examples)
Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.
Maryna Paryvai
Feb 2810 min read


Top 15 Zendesk Help Center Examples to Inspire You in 2025
Having a well-structured and optimized help center is a great asset. Here are 15 successful Zendesk help center examples to get inspired.
Eryn Chesney
Feb 259 min read


How to Find and Fix Broken Links in Zendesk?
In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.
Sorin Alupoaie
Feb 204 min read


Unlock Zendesk Guide’s Multi-Language Features in Seven Easy Steps
Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!
Anne-Marie Traas
Feb 189 min read


Top Five Zendesk Guide Alternatives in 2025 to Uplevel Your Help Center
Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.
Neal Travis
Feb 1110 min read


Zendesk Guide Customization Tutorial: How to Make the Most of Your Tool
There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.
Mark Sherwood
Feb 46 min read


5 Pro Tips on How to Handle Zendesk Ticket Priorities
In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.
Neal Travis
Jan 286 min read


How to Remove Attachments from Zendesk Tickets Automatically
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.
Sorin Alupoaie
Jan 233 min read


10 Best Zendesk Apps That Every Support Team Needs in 2025
Discover the top 10 Zendesk apps for support teams in 2024, enhancing efficiency and productivity across customer service platforms.
Jake Bartlett
Jan 239 min read


Delivering Exceptional Multilingual Customer Support with Zendesk
Discover how to provide exceptional customer service in multiple languages with Zendesk.
Davida Fernandez
Jan 167 min read


Top Zendesk Translation Apps: A Simple Guide for Multilingual Support
Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.
Maryna Paryvai
Jan 810 min read


Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support
Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.
Nouran Smogluk
Jan 38 min read


A Customer Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
Nouran Smogluk
Dec 20, 20247 min read


8 Zendesk Chrome Extensions to Uplevel Your Productivity in 2025
Why you should consider downloading a Zendesk Chrome Extension as well as eight super Zendesk Chrome extensions to boost your productivity i
Sorin Alupoaie
Dec 18, 20246 min read


How to Quickly Add and Edit Image Alt Text in Zendesk
Image alt text is a critical element for improving accessibility and enhancing user experience in your help center.
Sorin Alupoaie
Dec 18, 20244 min read
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