How to Structure a Help Center for a Better Customer Experience
Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...
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Sorin Alupoaie
Aug 31, 20233 min read
How to Display Related Articles in your Zendesk Help Center using Labels
Discover how to enhance user navigation in your Zendesk Help Center using labels.
Michael Nazari
Aug 23, 20236 min read
Google Analytics vs Help Center Analytics: Why a dedicated analytics tool for a Zendesk help center
Image by storyset on Freepik Can you use a hammer to bang a screw into a wall? Sure. But is it the best tool for the job? Many companies...
Maryna Paryvai
Jul 26, 20237 min read
How to Set Up And Use Google Analytics 4 With Your Zendesk Help Center
Everything you need to know to improve your Zendesk help center using Google Analytics 4
Nouran Smogluk
Jul 13, 20236 min read
A Guide to Supporting Multiple Languages in Your Help Center
From selecting target languages to measuring results, discover how to translate and maintain your help center in multiple languages
Nouran Smogluk
Apr 25, 20239 min read
How to Optimize Your Zendesk Help Center for SEO
Want to improve your self-service? Use these best practices to optimize your help center for search engines.
Sorin Alupoaie
Apr 4, 20238 min read
An Expert Guide to Auditing Your Customer Help Center
Running a regular help center audit is often overlooked, but it’s a foundational way to improve your customer experience.
Nouran Smogluk
Mar 7, 20237 min read
How to Improve Your Zendesk Help Center with Analytics
Looking to improve your Zendesk help center? Here are five ways you can use analytics to gain insights into your help center's performance.
Jenny Dempsey
Feb 28, 20236 min read
How to Keep Your Help Center Up-to-Date with Ever-Changing Products
This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.
Nouran Smogluk
Jan 31, 20238 min read
How to implement Knowledge-Centered Service (KCS) in Zendesk
Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you
Catherine Heath
Jan 23, 20238 min read
How to get started with Knowledge-Centered Service (KCS)
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Sorin Alupoaie
Dec 2, 20224 min read
How to build a successful customer support knowledge base: 6 tips
Tips to help you build a knowledge base that does a great job at helping customers.
Nouran Smogluk
Nov 30, 20227 min read
A business case to increase investment in your knowledge base
In this article, we present four ways investing in a knowledge base will positively impact a business.
Sorin Alupoaie
Nov 23, 20227 min read
Using a prioritization framework for help center content
In this interview Sarah Miller, Sr. Knowledge Manager at Oyster HR, shares her experience on which factors to prioritize articles, and more.
Sorin Alupoaie
Nov 2, 20226 min read
5 Best Zendesk Help Center Themes to consider in 2024
If you're looking for a way to update your Zendesk help center, it can be hard to know where to start. There are so many different themes...
Sorin Alupoaie
May 19, 20214 min read
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
Feb 15, 20215 min read
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
Nov 9, 20207 min read
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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