A smart knowledge management strategy can cut costs, streamline onboarding, prevent knowledge loss when employees leave, and empower customers to find answers on their own.

In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.

Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!

Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.

Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.

Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.

Wow your customers with proactive self-service! Here are seven practical strategies to implement today.

Learn how to build a KCS-oriented Knowledge Management Team

Best practices for implementing Generative Search in your Zendesk help center.

In this article, we present four ways investing in a knowledge base will positively impact a business.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Unlock the secrets to overcoming knowledge management challenges with AI.

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Discover best practices for creating an effective business help center.

Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.

Insights and best practices to help you build a highly performant help center with Zendesk.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Getting started with Knowledge-Centered Service (KCS) is easy when your support team uses Zendesk. This detailed guide shares everything you

Optimize your help center for GenAI chatbots to provide accurate, helpful answers.

In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.