Maryna Paryvai
Your Step-by-Step Guide to Redesigning Your Zendesk Help Center
Transform your Zendesk Help Center with this step-by-step redesign guide.
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Maryna Paryvai
Jul 107 min read
Zendesk's Generative Search: Everything You Need to Know
Best practices for implementing Generative Search in your Zendesk help center.
Maryna Paryvai
Jul 37 min read
Writing and Organizing Help Center Content for Generative AI
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.
Maryna Paryvai
Jun 257 min read
Building a Knowledge Management Team: A KCS-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team
Anne-Marie Traas
May 87 min read
Strategies for Effective Internal and External Documentation
Discover how to create essential knowledge bases for both customers and employees.
Nouran Smogluk
Apr 178 min read
10 pro tips to leverage your Zendesk help center effectively
Insights and best practices to help you build a highly performant help center with Zendesk.
Nouran Smogluk
Apr 177 min read
8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.
Maryna Paryvai
Apr 175 min read
Four Templates for Creating Great Knowledge Base Articles
Easy-to-follow templates to make writing new knowledge base articles quick and consistent.
Danielle Lewis
Apr 166 min read
Seven Mistakes to Avoid in your Customer-Facing Help Center
Optimize your help center with our guide on avoiding common mistakes.
Chris Broughton
Apr 147 min read
Incorporating Videos into Your Help Center: An Expert Guide
Learn how to create engaging and effective video content to enhance customer support.
Sorin Alupoaie
Apr 147 min read
7 Examples of Great Customer Help Centers (and Why They're Awesome)
Discover best practices for creating an effective business help center.
Sorin Alupoaie
Apr 127 min read
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
In this article we discuss Knowledge Management topics with Karissa Van Baulen, Customer Education Lead at Hotjar.
Sorin Alupoaie
Apr 115 min read
How to Enable PDF Export for your Zendesk Help Center Articles
Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.
Nouran Smogluk
Apr 46 min read
Best Practices For Creating Visuals in Your Help Documentation
Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.
Nouran Smogluk
Mar 277 min read
How to Measure and Improve the Performance of Your Knowledge Management Team
Discover the essential strategies for boosting your knowledge management team's performance.
Maryna Paryvai
Feb 288 min read
Expert Tips On Organizing And Structuring a Huge Knowledge Base
Maximize customer self-service with our expert tips on organizing a huge knowledge base.
Sorin Alupoaie
Feb 142 min read
Introducing Tasks: Streamline your Help Center Workflows
Discover how the new Tasks feature in the Help Center Manager app can transform your team's productivity.
Tim Jordan
Dec 6, 20238 min read
5 Big Knowledge Management Challenges (and How AI Can Help Solve Them)
Unlock the secrets to overcoming knowledge management challenges with AI.
Steph Lundberg
Nov 29, 20237 min read
46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.
Anne-Marie Traas
Nov 2, 20239 min read
Using a consistent language in your help center
Maximize your Help Center's potential with a unified voice — learn how to audit, guide, and streamline your content for brand consistency
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