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How to Find and Fix Broken Links in Zendesk?
In the context of help center articles, broken links in Zendesk or any other platform can significantly undermine the user experience.
Sorin Alupoaie
Feb 204 min read


Unlock Zendesk Guide’s Multi-Language Features in Seven Easy Steps
Discover how to master Zendesk Guide multi language features in seven easy steps! Enhance your support and expand your reach globally now!
Anne-Marie Traas
Feb 189 min read


Top Five Zendesk Guide Alternatives in 2025 to Uplevel Your Help Center
Explore Zendesk Guide's capabilities and limitations, see how you can enhance them with Swifteq, and review Zendesk Guide alternatives.
Neal Travis
Feb 1110 min read


How to Structure a Knowledge Base? Expert Tips on Organizing a Huge KB
Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.
Maryna Paryvai
Jan 248 min read


Top Zendesk Translation Apps: A Simple Guide for Multilingual Support
Most modern help desk platforms, including Zendesk, offer translation tools – whether through built-in features or third-party apps.
Maryna Paryvai
Jan 810 min read


8 Ways to Implement Proactive Support and Uplevel Your Client Service
Wow your customers with proactive self-service! Here are seven practical strategies to implement today.
Nouran Smogluk
Dec 12, 20248 min read


Seven Best Help Center Examples and Why They're Awesome
Discover best practices for creating an effective business help center.
Sorin Alupoaie
Dec 12, 20247 min read


Building a KCS Knowledge Management Team: A Customer-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team
Maryna Paryvai
Dec 12, 20248 min read


Zendesk Generative Search: Everything You Need to Know About
Best practices for implementing Generative Search in your Zendesk help center.
Maryna Paryvai
Dec 3, 20247 min read


Knowledge Management Business Case: How to Increase Investment in KB
In this article, we present four ways investing in a knowledge base will positively impact a business.
Nouran Smogluk
Nov 29, 20247 min read


How to Nudge Your Support Team to Use the Help Center More
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?
Neal Travis
Nov 27, 20247 min read


5 Key Challenges in Knowledge Management Solved with AI
Unlock the secrets to overcoming knowledge management challenges with AI.
Tim Jordan
Nov 19, 20248 min read


Streamline Support: 4 Essential Knowledge Base Article Templates
Easy-to-follow templates to make writing new knowledge base articles quick and consistent.
Maryna Paryvai
Nov 8, 20248 min read


6 Best Zendesk Help Center Themes to Consider in 2025 for Top Results
Zendesk Help Center Themes. Explore our top 5 theme picks for a modern, user-friendly experience, that boost branding and ease of use.
Sorin Alupoaie
Nov 1, 20247 min read


Help Center Best Practices - How to Structure Self-Help Content
Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...
Steph Lundberg
Oct 4, 202410 min read


Generative AI Knowledge Base: How to Write and Organize Help Content
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.
Maryna Paryvai
Sep 26, 20248 min read


What Is KCS? How to Get Started with Knowledge-Centered Service
In this post we dive deep into how the KCS methodology works and how to get started using a Knowledge-Centered approach to Customer Support.
Catherine Heath
Sep 20, 20248 min read


Best Practices for Creating Better Visual Documentation for Your Help Center
Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.
Nouran Smogluk
Sep 10, 20247 min read


Knowledge Management Metrics - How to Measure Your Team's Performance
Discover the essential strategies for boosting your knowledge management team's performance.
Nouran Smogluk
Sep 6, 20247 min read


How to Enable Zendesk PDF Export for Your Help Center Articles
Learn how to enhance your Zendesk Help Center by enabling PDF download or export of articles.
Sorin Alupoaie
Aug 30, 20245 min read
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