Automation in Customer Support

AI Live Chat: How to Minimize Customer Effort with Your Chatbot

Eryn Chesney

Nov 206 min read

AI Live Chat: How to Minimize Customer Effort with Your Chatbot

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.

The Advanced Guide to Skills-Based Routing in Zendesk

Mark Sherwood

Oct 167 min read

Zendesk

The Advanced Guide to Skills-Based Routing in Zendesk

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

A Support Manager's Guide to Auditing Your Zendesk Triggers

Larry Barker

Oct 98 min read

Zendesk

A Support Manager's Guide to Auditing Your Zendesk Triggers

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

7 Hacks To Reduce Your Large Support Ticket Backlog

Maryna Paryvai

Sep 188 min read

Best Practices

7 Hacks To Reduce Your Large Support Ticket Backlog

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Automating your Zendesk Workflows with Triggers and Webhooks

Craig Stoss

Jul 176 min read

Automation

Automating your Zendesk Workflows with Triggers and Webhooks

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

How to do 24/7 Customer Support: A Practical Guide

Maryna Paryvai

Jun 57 min read

Best Practices

How to do 24/7 Customer Support: A Practical Guide

Learn how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI tools.

Expert tips for creating chatbots with Zendesk

Anne-Marie Traas

May 157 min read

Automation

Expert tips for creating chatbots with Zendesk

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

How and Why To Automate Your Customer Support

Sorin Alupoaie

Apr 167 min read

Automation

How and Why To Automate Your Customer Support

In this article, we're going to be looking at the benefits of customer support automation.

How to Remove Attachments from Zendesk Tickets: Automatically or in Bulk

Sorin Alupoaie

Jan 243 min read

Zendesk

How to Remove Attachments from Zendesk Tickets: Automatically or in Bulk

Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Jenny Dempsey

Jun 6, 20238 min read

Best Practices

How to reduce backlog tickets

Crush Ticket Backlogs with These Effective Customer Support Strategies

Best 10 Zendesk Apps to Supercharge Your Support Workflows

Sorin Alupoaie

Apr 21, 20236 min read

Zendesk

Best 10 Zendesk Apps to Supercharge Your Support Workflows

Looking to supercharge your support workflows in 2023? Check out our top 10 Zendesk apps!

7 Zendesk Apps to Automate and Optimize your eCommerce Support Workflows

Sorin Alupoaie

Oct 13, 20226 min read

Zendesk

7 Zendesk Apps to Automate and Optimize your eCommerce Support Workflows

Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...

Off the shelf support automation with GPT-3

Sorin Alupoaie

Jan 21, 20216 min read

Artificial Intelligence

Off the shelf support automation with GPT-3

Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...

GPT-3 and the (unhyped) future of AI in Customer Support

Sorin Alupoaie

Aug 28, 20209 min read

Automation

GPT-3 and the (unhyped) future of AI in Customer Support

This post was originally published in CustomerThink. The act of having a natural conversation with a machine was depicted in numerous...

5 Practical Ways to Automate Ecommerce Customer Service

Sorin Alupoaie

Aug 4, 20205 min read

Automation

5 Practical Ways to Automate Ecommerce Customer Service

This post was originally published in HelpScout's blog. Consumers are buying online in greater volumes than ever. Sales are up, which is...

How to deflect customer support tickets with Zendesk and Dialogflow AI

Sorin Alupoaie

Jul 18, 202013 min read

Automation

How to deflect customer support tickets with Zendesk and Dialogflow AI

This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...

Demystifying AI automation for customer support

Sorin Alupoaie

May 28, 20209 min read

Artificial Intelligence

Demystifying AI automation for customer support

The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.

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