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All You Need to Know About Zendesk Omnichannel Routing
Learn how Zendesk omnichannel routing works, its key benefits, and best practices for setting it up in your Zendesk instance.
Maryna Paryvai
Mar 1813 min read


Zendesk Intelligent Triage: A Complete Guide from Support Pros
Explore Zendesk Intelligent Triage feature, learn how it works, how to use it to reduce time response and improve overall support operations
Maryna Paryvai
Mar 1112 min read


Zendesk Generative AI - Top Five Use Cases
Find out how to profit on Zendesk generative AI products for a range of use cases. These include summaries, searches, and bots.
Catherine Heath
Mar 47 min read


5 Pro Tips on How to Handle Zendesk Ticket Priorities
In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.
Neal Travis
Jan 286 min read


How to Remove Attachments from Zendesk Tickets Automatically
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.
Sorin Alupoaie
Jan 233 min read


AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.
Eryn Chesney
Nov 20, 20246 min read


How to Deal with a 24/7 Customer Support: A Practical Guide
Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.
Maryna Paryvai
Nov 14, 20247 min read

Boost Support Team Performance with Zendesk Skills-Based Routing
Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.
Mark Sherwood
Oct 16, 20247 min read


Top Expert Tips to Setup a Zendesk Chatbot Quickly and Easily
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
Anne-Marie Traas
Oct 10, 20247 min read


A Support Manager's Guide to Auditing Your Zendesk Triggers
Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.
Larry Barker
Oct 9, 20248 min read


How to Reduce Support Tickets? 7 Hacks to Shrink a Large Backlog
Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.
Maryna Paryvai
Sep 18, 20248 min read


Customer Support Automation - How and Why to Automate It
Find out why should you automate your customer service, what are the benefits of customer support automation and how to do it properly.
Sorin Alupoaie
Sep 5, 20247 min read


How to Automate Your Workflows with Zendesk Webhooks and Triggers
Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.
Craig Stoss
Aug 6, 20246 min read


Zendesk Backlog Management: How to Reduce the Support Tickets
Crush Ticket Backlogs with These Effective Customer Support Strategies
Jenny Dempsey
Aug 6, 20249 min read


7 Zendesk Apps to Automate and Optimize your eCommerce Support Workflows
Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...
Sorin Alupoaie
Oct 13, 20226 min read


How to deflect customer support tickets with Zendesk and Dialogflow AI
This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...
Sorin Alupoaie
Jul 18, 202013 min read
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