Mark Sherwood
The Advanced Guide to Skills-Based Routing in Zendesk
Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.
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Larry Barker
Oct 98 min read
A Support Manager's Guide to Auditing Your Zendesk Triggers
Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.
Maryna Paryvai
Sep 188 min read
7 Hacks To Reduce Your Large Support Ticket Backlog
Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.
Craig Stoss
Jul 175 min read
Automating your Zendesk Workflows with Triggers and Webhooks
Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.
Maryna Paryvai
Jun 57 min read
How to do 24/7 Customer Support: A Practical Guide
Learn how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI tools.
Anne-Marie Traas
May 157 min read
Expert tips for creating chatbots with Zendesk
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
Sorin Alupoaie
Apr 165 min read
How and Why To Automate Your Customer Support
In this article, we're going to be looking at the benefits of customer support automation.
Sorin Alupoaie
Jan 243 min read
How to Remove Attachments from Zendesk Tickets: Automatically or in Bulk
Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.
Jenny Dempsey
Jun 6, 20238 min read
How to reduce backlog tickets
Crush Ticket Backlogs with These Effective Customer Support Strategies
Sorin Alupoaie
Apr 21, 20236 min read
Best 10 Zendesk Apps to Supercharge Your Support Workflows
Looking to supercharge your support workflows in 2023? Check out our top 10 Zendesk apps!
Sorin Alupoaie
Oct 13, 20226 min read
7 Zendesk Apps to Automate and Optimize your eCommerce Support Workflows
Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...
Sorin Alupoaie
Jan 21, 20216 min read
Off the shelf support automation with GPT-3
Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...
Sorin Alupoaie
Aug 28, 20209 min read
GPT-3 and the (unhyped) future of AI in Customer Support
This post was originally published in CustomerThink. The act of having a natural conversation with a machine was depicted in numerous...
Sorin Alupoaie
Aug 4, 20205 min read
5 Practical Ways to Automate Ecommerce Customer Service
This post was originally published in HelpScout's blog. Consumers are buying online in greater volumes than ever. Sales are up, which is...
Sorin Alupoaie
Jul 18, 202013 min read
How to deflect customer support tickets with Zendesk and Dialogflow AI
This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...
Sorin Alupoaie
May 28, 20209 min read
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
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