In this article, we cover everything you need to know about Zendesk ticket priority, including how to set it up, best practices, and tips.

Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity. 

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.

Learn how skills-based routing can automate ticket assignment, reduce wait times, and improve customer satisfaction.

Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.

Learn how to conduct a Zendesk trigger audit to prevent misfires and workflow issues.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Learn how to use Zendesk triggers and webhooks to save time, reduce errors, and improve efficiency.

In this article, we're going to be looking at the benefits of customer support automation.

Discover how to efficiently manage Zendesk storage and enhance security by removing attachments from support tickets.

Crush Ticket Backlogs with These Effective Customer Support Strategies

Looking to supercharge your support workflows in 2023? Check out our top 10 Zendesk apps!

Are you utilizing Zendesk apps to aid your customer service team to automate and improve Support workflows? As busy periods approach, now...

This post was originally published in Chatbot's Life Self-service is undoubtedly an essential part of the customer journey with clear...

The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.