top of page


Zendesk Advanced AI Tutorial: Best Practices to Improve Customer Support
Learn the pro tips and best practices to maximize the use of Zendesk Advanced AI for efficient, innovative, and customer-centric support.
Nouran Smogluk
Jan 38 min read


A Customer Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
Nouran Smogluk
Dec 20, 20247 min read


AI ChatBot Feedback: Learn How to Improve Your ChatBot's Accuracy
Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.
Nouran Smogluk
Dec 10, 20246 min read


Self Service Chatbot: Best Practices for a Great Customer Experience
Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.
Nouran Smogluk
Nov 29, 20248 min read


AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.
Eryn Chesney
Nov 20, 20246 min read


5 Key Challenges in Knowledge Management Solved with AI
Unlock the secrets to overcoming knowledge management challenges with AI.
Tim Jordan
Nov 19, 20248 min read


Top Expert Tips to Setup a Zendesk Chatbot Quickly and Easily
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
Anne-Marie Traas
Oct 10, 20247 min read


Generative AI Knowledge Base: How to Write and Organize Help Content
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.
Maryna Paryvai
Sep 26, 20248 min read


Zendesk ChatGPT Integration: The 7 Best Apps to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.
Sorin Alupoaie
Sep 17, 202410 min read

Zendesk Copilot vs. 3 Other Similar Tools: What Works Best?
Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.
Nouran Smogluk
Sep 11, 20247 min read


How to Use ChatGPT for Customer Service - Most Common Scenarios
We tested ChatGPT for most common customer support scenarios – it has potential as a drafting and training tool but needs human oversight.
Steph Lundberg
Sep 10, 20247 min read


The Ultimate Guide to ChatGPT Prompts for Customer Service (with 70+ Examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
Nouran Smogluk
Aug 30, 202415 min read


How to measure and track the impact of AI on your Support Team
Learn how to effectively measure the impact of AI on customer service through key metrics.
Thomas Hils
Apr 16, 20249 min read


46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.
Steph Lundberg
Nov 29, 20237 min read


The Top CX Use Cases for AI in Zendesk 2024
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.
Thomas Hils
Sep 5, 20236 min read
Subscrbe
bottom of page