Eryn Chesney
AI Live Chat: How to Minimize Customer Effort with Your Chatbot
Live chat has been a mainstay of customer support for years, and the rise of AI chatbots means it’s only growing in popularity.
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Nouran Smogluk
Sep 117 min read
Zendesk's Agent AI Copilot vs. 3 Other Tools: What Works Best?
Boost your customer support team's efficiency with copilot tools like Zendesk Agent Copilot and alternatives.
Nouran Smogluk
Sep 46 min read
How to Improve Your AI Chatbot with Customer Feedback
Learn to collect and action feedback for your AI chatbot, improve customer service, and boost knowledge management.
Nouran Smogluk
Aug 77 min read
A Support Leader’s Deep Dive into Zendesk AI Agents
Learn how to leverage AI agents to improve response times, enhance customer satisfaction, and scale your support.
Maryna Paryvai
Jul 37 min read
Writing and Organizing Help Center Content for Generative AI
Optimize your help center for GenAI chatbots to provide accurate, helpful answers.
Nouran Smogluk
Jun 128 min read
Zendesk Advanced AI: Best Practices to Improve Your Customer Support
Best practices to maximize Zendesk Advanced AI for efficient, innovative customer support.
Anne-Marie Traas
May 157 min read
Expert tips for creating chatbots with Zendesk
Boost customer service with Zendesk chatbots! Learn expert tips to create, launch, and refine intelligent chatbots in Zendesk.
Thomas Hils
Apr 169 min read
How to measure and track the impact of AI on your Support Team
Learn how to effectively measure the impact of AI on customer service through key metrics.
Nouran Smogluk
Apr 118 min read
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
These 7 tips will teach you the best approach to setting your chatbot up for long-term success.
Steph Lundberg
Apr 67 min read
How ChatGPT handles common Customer Support scenarios
We tested ChatGPT for common customer service scenarios – it has potential as a drafting and training tool, but needs human oversight.
Tim Jordan
Dec 6, 20238 min read
5 Big Knowledge Management Challenges (and How AI Can Help Solve Them)
Unlock the secrets to overcoming knowledge management challenges with AI.
Steph Lundberg
Nov 29, 20237 min read
46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center's efficiency with 46 prompts to help you write better documentation.
Sorin Alupoaie
Oct 19, 202310 min read
The 7 Best Zendesk ChatGPT Integrations to Boost Customer Support
Explore the top 7 Zendesk ChatGPT integration apps to enhance your customer support.
Thomas Hils
Sep 5, 20236 min read
The Top CX Use Cases for AI in Zendesk 2024
Explore the transformative potential of AI in enhancing customer experience (CX) in 2024.
Nouran Smogluk
May 1, 202315 min read
The Ultimate Guide to ChatGPT Prompts for Customer Support Teams (with 70+ examples)
Discover how ChatGPT can help optimize your support team’s processes with our comprehensive guide on how to write great ChatGPT prompts
Sorin Alupoaie
Jan 21, 20216 min read
Off the shelf support automation with GPT-3
Helping the customer help himself is undoubtfully one of the most important things you can do in Customer Support. For this you need two...
Sorin Alupoaie
Dec 10, 20204 min read
Auto-crafting a message reply, and other GPT3 use cases
In this issue, I continue my exploration of GPT3 with a deep dive into some interesting use cases of this technology in Customer Service....
Sorin Alupoaie
Nov 17, 20205 min read
The tale of a sarcastic bot, and other GPT-3 stories
This post was originally published in CustomerThink Something huge happened in the AI space this summer. A major breakthrough in the way...
Sorin Alupoaie
May 28, 20209 min read
Demystifying AI automation for customer support
The way to understand how AI automation (i.e. bot, virtual assistant) works in customer support is to look at how humans are responding.
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