Jenny Dempsey
How to Keep Your Help Center Up-to-Date with Ever-Changing Products
This article provides strategies for keeping your Zendesk help center updated with the latest information about your products or services.
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Sorin Alupoaie
May 19, 20214 min read
How to build a culture of knowledge-sharing
A few months back I had the opportunity to talk with over thirty Support Engineers, most working for established software companies with...
Sorin Alupoaie
Apr 8, 20214 min read
How to mine a feature request for better product decisions
No matter how great your product is, there will be gaps between what the customer needs and what the product offers. So if you work in...
Sorin Alupoaie
Feb 15, 20215 min read
How to get customers to "see" your SaaS Knowledge Base
You finally have the help center you are proud of. Probably you spent months talking with the product team, reading support tickets,...
Sorin Alupoaie
Nov 9, 20207 min read
How to build and grow your Help Center with Data Analytics
This post was originally published in CustomerThink A knowledge base is a great way to help customers find the answers they need before...
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