Four Templates for Creating Great Knowledge Base Articles
Seven Mistakes to Avoid in your Customer-Facing Help Center
An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score
Incorporating Videos into Your Help Center: An Expert Guide
7 Examples of Great Customer Help Centers (and Why They're Awesome)
13 ways to effectively manage high volume in Customer Support
Streamlining Feedback: Managing Feature Requests and Bug Reports
How to forecast your customer support team's capacity (and manage it well)
Bringing customer empathy into Knowledge Management. Interview with Karissa Van Baulen @ Hotjar
Chatbots and Self-Service: 7 Best Practices for a Great Customer Experience
How to Do All-Hands Support Right (With Tips and Best Practices)
Best Practices For Creating Visuals in Your Help Documentation
Best Practices for Implementing Zendesk Triggers That Work
The Ultimate List of Zendesk Views (With Real-Life Examples)
Expert Tips On Organizing And Structuring a Huge Knowledge Base
Deliver Bad News to Customers Like a Pro (With Templates)
Using a consistent language in your help center
How to Structure a Help Center for a Better Customer Experience
A Guide to Supporting Multiple Languages in Your Help Center
How to reduce backlog tickets