Discover expert strategies for handling feature requests and bug reports in Customer Support.

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Optimize your Zendesk workflow with our comprehensive guide on implementing Zendesk triggers effectively.

Easy-to-follow templates to make writing new knowledge base articles quick and consistent.

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Designed by Freepik A great help center is a powerful driver of customer loyalty and a boost for customer satisfaction ratings. When...

Zendesk triggers and automations can have a huge impact on your support team’s efficiency. Use these best practices to make the most of them

Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.

Discover how to effectively measure and manage your support team's capacity to prevent burnout and excess and ensure optimal performance.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Zendesk macros can supercharge your customer support team’s efficiency when used correctly. Learn the five best practices for mastering them

Dive deep into the best practices for creating and optimizing visuals to enhance comprehension, engagement, and accessibility.

Learn best practices to master incident management and keep your customers happy.

Optimize your help center with our guide on avoiding common mistakes. and implementing best practices.

Want to improve your self-service? Use these best practices to optimize your help center for search engines.

Get actionable tips on how to turn customer feedback into meaningful improvements.

Discover how to create essential knowledge bases for both customers and employees.