Jake Bartlett
Zendesk Side Conversations: Collaborate with teams in and outside of your organization
Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...
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Neal Travis
Nov 67 min read
How to Manage Multiple Help Centers in Zendesk
Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once?
Maryna Paryvai
Oct 307 min read
Five best practices for Zendesk ticket fields
Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.
Tim Jordan
Oct 16 min read
7 Critical KPIs for Measuring Agent Performance in Customer Support
Explore 7 key KPIs to effectively measure customer support agent performance and boost both efficiency and customer satisfaction.
Maryna Paryvai
Sep 257 min read
Best practices for shifting customer support from email to live chat
Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.
Maryna Paryvai
Sep 188 min read
7 Hacks To Reduce Your Large Support Ticket Backlog
Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.
Tim Jordan
Aug 288 min read
Closing the Feedback Loop: A Guide to Implementing Customer Feedback
Learn how to effectively close the feedback loop by transforming customer feedback into actionable improvements.
Tim Jordan
Aug 218 min read
How to Analyze Customer Feedback: A Comprehensive Guide
Get actionable tips on how to turn customer feedback into meaningful improvements.
Maryna Paryvai
Jun 257 min read
Building a Knowledge Management Team: A KCS-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team
Nouran Smogluk
Jun 196 min read
How to Measure and Improve First Contact Resolution (FCR) in Zendesk
Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.
Maryna Paryvai
Jun 57 min read
How to do 24/7 Customer Support: A Practical Guide
Learn how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI tools.
Jake Bartlett
May 298 min read
Incident Management Best Practices for Customer Support
Learn best practices to master incident management and keep your customers happy.
Anne-Marie Traas
May 87 min read
Strategies for Effective Internal and External Documentation
Discover how to create essential knowledge bases for both customers and employees.
Jake Bartlett
May 17 min read
How to Manage Handoffs Between Engineering and Customer Support
Support + engineering friction? Streamline handoffs for better customer experiences and happier teams
Anne-Marie Traas
Apr 247 min read
How to escalate tickets in Zendesk
Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.
Nouran Smogluk
Apr 177 min read
8 Ways to Implement Proactive Self-Service in Customer Support
Wow your customers with proactive self-service! Here are seven practical strategies to implement it today.
Steph Lundberg
Apr 176 min read
Expert tips and tools to keep your Customer Support team updated
Discover expert strategies for maintaining effective communication and information flow within support teams.
Maryna Paryvai
Apr 175 min read
Four Templates for Creating Great Knowledge Base Articles
Easy-to-follow templates to make writing new knowledge base articles quick and consistent.
Danielle Lewis
Apr 166 min read
Seven Mistakes to Avoid in your Customer-Facing Help Center
Optimize your help center with our guide on avoiding common mistakes.
Tim Jordan
Apr 168 min read
An Expert Guide to Increasing Your Zendesk Customer Satisfaction (CSAT) Score
Discover 13 actionable strategies to boost your Customer Satisfaction (CSAT) scores in Zendesk.
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