There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.

“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.

Discover how to provide exceptional customer service in multiple languages with Zendesk.

Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.

Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.

When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.

Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?

Learn from pros how to transition to 24/7 customer support, assess staffing needs, optimize workflow, and leverage AI-powered tools.

Delivering exceptional customer support is a team effort that requires collaboration between support teams, customers, engineers, and...

Managing one help center can be daunting. But what happens when you have multiple help centers with different brands to manage all at once? 

Master Zendesk ticket fields with these 5 best practices. Reduce resolution times and automate tasks.

Learn how to accurately measure and effectively improve First Contact Resolution (FCR) in Zendesk.

Explore 7 key KPIs to effectively measure customer support agent performance and boost both efficiency and customer satisfaction.

Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.

Discover how to effectively measure and manage your support team's capacity to prevent burnout and excess and ensure optimal performance.

Learn how to effectively measure and assess your ticket backlog to keep it under control and provide exceptional customer service.

Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.

Get actionable tips on how to turn customer feedback into meaningful improvements.

In this interview we discuss Knowledge Management tips and topics with Karissa Van Baulen, Customer Education Lead at Hotjar. Read further!

Learn how to build a KCS-oriented Knowledge Management Team