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Zendesk Knowledge Management: Expert Tips for Maximum Efficiency
Here is everything you need to know about Zendesk knowledge management—from understanding the basics to implementing best practices.
Neal Travis
4 days ago8 min read


The Ultimate List of Zendesk Views (With Real-Life Examples)
Discover the ultimate guide to Zendesk views, featuring an extensive list of default, custom shared, and personal views with examples.
Maryna Paryvai
Feb 2810 min read


7 Critical Customer Service KPIs for Measuring Your Team's Performance
Discover the 7 essential customer service KPIs for measuring your team's performance. Improve efficiency, customer satisfaction, and...
Tim Jordan
Feb 247 min read


13 Ways to Effectively Manage High Volume Customer Service
Lern 13 techniques you can employ TODAY to help your Customer Support team deal with high ticket volume in busy holiday season.
Nouran Smogluk
Feb 412 min read


Zendesk Guide Customization Tutorial: How to Make the Most of Your Tool
There are many ways you can approach Zendesk guide customization. The most common include adding your company’s colors, branding, and logo.
Mark Sherwood
Feb 46 min read


Positive Language Customer Service - Why Positivity Goes a Long Way
When we talk about using positive language in customer service and conversations, that’s what we mean: being mindful of our words.
Steph Lundberg
Jan 289 min read


How to Structure a Knowledge Base? Expert Tips on Organizing a Huge KB
Maximize customer self-service with our expert tips on how to structure a knowledge base and organizing a huge help center.
Maryna Paryvai
Jan 248 min read


How to Deliver Bad News to a Client Like a Pro (with Templates)
Your Advanced Guide to Giving Bad News to Customers Without Scaring Them Away (With Templates)
Maryna Paryvai
Jan 2111 min read


Why the Customer Is Not Always Right? A Clarifying Debate
“The customer is always right” was never meant to suggest that customers are infallible. In reality, the customer is not always right.
Anne-Marie Traas
Jan 218 min read


Delivering Exceptional Multilingual Customer Support with Zendesk
Discover how to provide exceptional customer service in multiple languages with Zendesk.
Davida Fernandez
Jan 167 min read


How to Stop Cherry-picking in Customer Service and Zendesk
Let’s examine how to manage cherry-picking in customer service effectively and how this can lead to more streamlined operations.
Mark Sherwood
Jan 157 min read


Closing the Feedback Loop: A Guide to Implementing Customer Feedback
Master the art of closing the feedback loop. Learn how to implement changes based on customer feedback, analyze insights, etc.
Tim Jordan
Jan 138 min read


Live Chat Support Best Practices: How to Migrate from Email to Chat
Learn how to seamlessly shift your customer support from email to live chat for improved customer satisfaction and team efficiency.
Maryna Paryvai
Dec 17, 20248 min read


8 Ways to Implement Proactive Support and Uplevel Your Client Service
Wow your customers with proactive self-service! Here are seven practical strategies to implement today.
Nouran Smogluk
Dec 12, 20248 min read


Seven Best Help Center Examples and Why They're Awesome
Discover best practices for creating an effective business help center.
Sorin Alupoaie
Dec 12, 20247 min read


Building a KCS Knowledge Management Team: A Customer-Focused Approach
Learn how to build a KCS-oriented Knowledge Management Team
Maryna Paryvai
Dec 12, 20248 min read


How to Improve Information Flow from Product to Support in 4 Steps
Improving the flow of information between the teams can turn your support team into a well-informed, extension of your product team.
Larry Barker
Dec 11, 20246 min read


Self Service Chatbot: Best Practices for a Great Customer Experience
Optimize customer support with self-service chatbots and portal. Discover 7 expert tips to enhance user experience and streamline support.
Nouran Smogluk
Nov 29, 20248 min read


How to Nudge Your Support Team to Use the Help Center More
Have you ever caught yourself wishing people actually read all the amazing help center articles you’ve written?
Neal Travis
Nov 27, 20247 min read


Zendesk Escalation: How Ticket Escalation Works with Your Tool
Learn how to set up a Zendesk ticket escalation system for faster resolutions and better customer satisfaction.
Anne-Marie Traas
Nov 21, 20247 min read
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