At Swifteq, we believe customer support teams deserve tools that help them do more with less.
About Swifteq
Swifteq is a software and AI development company for customer service teams.
At Swifteq, we build apps that make powerful platforms like Zendesk even better. Our tools integrate seamlessly, extending helpdesk capabilities so support teams can work smarter, faster, and with more confidence.
14+
Customer Support Apps
400+
Support Teams Served
5 Million $ +
Savings for Support Teams
Our Portfolio Includes:
Help Center Apps
Manage, export, translate, and optimize your knowledge base effortlessly.
Automation & Assist Apps
Use AI and automation to remove repetitive tasks and boost productivity.
Cross-platform Apps
Extending the same philosophy to Freshdesk and Intercom.
Trusted by Support Teams Worldwide
Join companies who use Swifteq to scale support without adding headcount.
Swifteq’s History
Swifteq started back in 2020 with a simple but powerful idea: remove the friction from daily support work. Our first app, Merge Duplicate Tickets, automatically combined duplicate requests so agents could focus on solving, not sorting.
From there, we grew into a full suite of apps used by customer support teams worldwide, always guided by the same principle: enhance, not replace.
Swifteq’s Mission
Help Customer Experience teams unlock their full potential using the helpdesk platforms they already know and love.
We believe customer support should be smoother, faster, and more human.
That’s why innovation never stops at Swifteq — we turn everyday challenges into practical, powerful apps that empower support teams everywhere.
Swifteq’s Founder
Our founder is Sorin Alupoaie, a developer at heart and tech engineer. He started Swifteq with a simple idea: to make great platforms like Zendesk even better for the people who rely on them every day.
By listening to real-world challenges, he has led Swifteq from one ticket-merging app to a growing ecosystem of solutions trusted by support professionals across industries.
Why Support Teams Choose Swifteq
Automates Repetitive Support Tasks
Free your agents from manual work like merging tickets or tagging.
AI-powered to Make Agents Faster
Smart features like auto-translation and advanced search that keep your team in control.
Backed by Real Support Metrics and Results
Built on what support teams actually use and need every day.
Gives Full Visibility into Help Center Performance
Know what’s working, what’s not, and where to improve with real metrics.
Why choose us
Key features.
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Bulk Efficiency at Scale
Save hours of manual work with powerful bulk actions—translate, update, export, or clean up hundreds of tickets or articles in just a few clicks.
Smart Automation
Automate repetitive tasks like translations, ticket merging, and broken link fixes—without writing a single line of code.
Actionable Help Center Insights
Turn your Help Center into a performance engine with analytics that reveal what works, what doesn’t, and what users really need.
Schedule a Demo!
Ready to improve your support workflows? Let us show you what Swifteq can do.
