Zendesk Apps to Help Support Teams Do More with Less
Boost your team productivity and your customers' experience with Swifteq's suite of Automation, Help Center and Agent-Assist Zendesk® apps.
Securely integrated and approved by Zendesk.
You're in great company. Our apps are used by top-performing Customer Support teams
Swifteq's Automation Apps for Zendesk
Put your Support workflows on auto-pilot
Extend your Zendesk triggers with low-code add-ons to suit your specific use cases: merge tickets, ticket parsing, data syncing, or any other ticket processing task.
Powers some of our no-code apps:
Auto-merge Duplicate Tickets
Zendesk ChatGPT Integration
Put your ticket merging workflows on auto-pilot and save agent time while improving Customer Experience. Merge tickets from the same requester, or use your own custom rules.
Ticket Automation in Zendesk with ChatGPT. Eliminate repetitive and mundane support ticket tasks so your agents can focus on what matters: providing the best customer experience
Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files, and comply with data privacy laws. Delete in bulk or automatically.
Swifteq's Help Center Apps for Zendesk Guide
Build a Help Center you are proud of
Building and maintaining a knowledge base in Zendesk has become much easier.
Simple solutions to tedious Guide tasks such as export articles, duplicate articles, find and replace and more.
Knowledge base analytics that just works.
An easier way to manage your Zendesk Help Center with rich articles export (CSV, PDF, doc), broken link checker, find and replace, bulk operations (copy articles, reset votes), task management, and more.
Build and grow your Help Center with Analytics. All the metrics you need to understand how your Knowledge Base is performing and how to improve it.
Translate articles in bulk to any spoken language while keeping the same formatting. Partial translation of article changes only. Bring your own glossary.
Fast ticket translation to and from any spoken language powered by OpenAI's ChatGPT API. Your team can write in your language and reply in the customer's language in just one click.
Find exactly what you're looking for in tickets, users, and organizations with advanced search capabilities. Quickly find, filter, and export tickets, users, and organizations.
Create beautiful, branded PDF manuals from your Zendesk articles. Perfect for support teams looking to provide polished, customer-facing documentation with ease.
Your Business's Major Benefits
Improved Agent Productivity
Your team is facing constant pressure to do more with less. Improving the workflow the agents use to resolve customer issues will increase productivity and boost agents' satisfaction and customer experience.
We use design thinking to do a complete assessment of your agents’ workflow and build solutions that address their needs.
Operational Efficiency
With a custom helpdesk app, you can take agent actions that require switching between multiple tabs and 10-20 clicks or steps and turn them into a one-click action.
We have experience in building workspace apps and API integrations for tens of SaaS Helpdesks and CRM platforms: Zendesk, Freshdesk, Salesforce, Intercom, Livechat, and more.
Stellar Customer Experience
We believe in customer-centric automation: helping the customer in the quickest and most efficient way possible by adding special value to the customer experience.
We use the latest generation of AI technology and services to build automation solutions tailored to your teams’ needs.
Matt Anderson
Quality & Compliance Supervisor
"A big help - when we hit peak season and see our queues creep up more than we'd like this app is brilliant for merging together multiple contacts from the same customer."
Karissa Van Baulen
Customer Education Lead
"Swifteq is great to work with! We were able to update UI terms within our help center way quicker than we have done previously with the Find & Replace."
Paul Tingle
Global Support Manager
"Fantastic and fantastically useful tool, simple to use and with some great features."
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Who We Are
Swifteq is a software and AI development company for customer service teams. We are in this industry because of our passion for technology and belief that any customer support interaction represents a huge opportunity for a business to shape the customer journey. Insights and automation should be used to remove friction from this journey and provide a better and faster service.
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